Customer Service

Shipping and Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

Usually we need 1-3 days to fulfill and dispatch your order then we will get your order to you as soon as possible. We have many delivery methods and will use the best one depending on your country or region. Please refer to the product details for the estimated delivery time, specific products may be different.

We work with many suppliers who produce quality products so your orders are shipped to you across the world. You will receive an email once your order ships that contains your tracking information, please allow 1-3 working days for the tracking information to show.


We want you are happy with your order at Gemstonist. If for any reason you are not satisfied, we will gladly accept your return.

We promise your money back if the item you received is damaged, defective, or substantially different from the item represented in the product detail.

We accept return within 14 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition, please contact us at in time.